4mThe Customer is 👑 How to Respond to Tricky Customer QuestionsBrett FrazerIntuit | Arise Virtual Solutions
3mImprove Your Customer Service SkillsEmpowering Customer Service Reps to Move Beyond a ScriptBrett FrazerIntuit | Arise Virtual Solutions
6mRetailUnderstanding the Customer – Behaviors, Mindsets, Journey, and DecisionsChip DaughertyWalmart
8mThe Customer is 👑 How to Support a Customer Service Organization With AI Rapidly Changing the WorkGlenn BirkelevAgoda
15mBe Customer-CentricCustomer Mapping & User ExperienceOlga MozaiskaAlibaba Group | Lindt & Sprüngli
18mChange ManagementTransformation: Keeping Up With Evolving Consumer DemandsSaul Van BeurdenWells Fargo
16mDrive Business GrowthBPOs and Contact Centres: Building Successful PartnershipsMichael JonesHome Depot
19mImprove Your Customer Service SkillsSetting Up Your Customer Care Agents For SuccessDerick ChuiAura | Toast
10mThe Customer is 👑 The EQ Edge: Empathy in Customer ServiceMichael JacksonVirgin Media O2 | Openreach
8mThe Customer is 👑 Customer Service: Upselling Without Being PushyMichael JacksonVirgin Media O2 | Openreach
9mImprove Your Customer Service SkillsFirst Impressions Count: Foundations of a Strong Customer RelationshipMichael JacksonVirgin Media O2 | Openreach
16mImprove Your Customer Service SkillsCustomer Service Metrics: Rip up What You Think You KnowBrett FrazerIntuit | Arise Virtual Solutions
10mThe Customer is 👑 “Omnichannel” vs. “Optichannel”: Keeping Customers at the ForefrontManpreet Tejvir SinghCIMB
16mThe Customer is 👑 Focus on These Metrics to Optimize Customer ServiceBrett FrazerIntuit | Arise Virtual Solutions
15mBe Customer-CentricWhere Customer Experience Meets DesignDr. Kimberly DunwoodyIBM | Businesssolver
11mThe Customer is 👑 The Foundations of Excellent Customer SatisfactionReddy MallidiSevenTrainVentures
12mBuild High Performing TeamsIngraining Client Centricity Throughout Your OrganizationKelly JessopIBM
14mDrive Business GrowthLearning From D2C Customer ExperienceJoshua MontemayorCollaborative for Fresh Produce
22mBe Customer-CentricB2B vs. B2C: Rising Expectations for Financial ServicesTill OberhummerConvera | Western Union
10mDrive Digital TransformationWhat to Base Your Transformation Strategy OnRajat GuptaFranklin Templeton
15mMarketing & CommunicationsMeasurements and AttributionOlga MozaiskaAlibaba Group | Lindt & Sprüngli
6mImprove Your Customer Service SkillsA Guide to Making Small Talk with CustomersMohamed MesbahAmazon
3mImprove Your Customer Service SkillsPower Bite: Preparing for Customer Service InteractionsSheena JosephVodafone Idea Limited
7mImprove Your Customer Service SkillsPower Bite: So, You Have a Difficult Customer on the PhoneBrittney JasperAmazon
7mConsumer Life Cycle MarketingBreakage vs Engagement: Retaining Loyal CustomersHenry ChristianGoTo Group | NTUC Link
8mImprove Your Customer Service SkillsCrafting Effective (and Human) Customer Service EmailsBrittney JasperAmazon
6mMarketing StrategyBoost Marketing Impact With Smart Attribution ModelsOlga MozaiskaAlibaba Group | Lindt & Sprüngli
4mImprove Your Customer Service SkillsPower Bite: Asking Your Customers the Right QuestionsMohamed MesbahAmazon
3mThe Customer is 👑 Power Bite: A Guide to Customer Service Follow UpsSheena JosephVodafone Idea Limited