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3mImprove Your Customer Service SkillsEmpowering Customer Service Reps to Move Beyond a ScriptBrett FrazerIntuit | Arise Virtual Solutions
36mDrive Digital TransformationLivestream: Enhancing CX Through Gen AI and MindsetKaren ChongTigerhall
4mThe Customer is 👑 How to Respond to Tricky Customer QuestionsBrett FrazerIntuit | Arise Virtual Solutions
5mImprove Your Customer Service SkillsThe Human Side of Customer Support: Going Beyond EfficiencyGary ChengSnowflake
5mThe Customer is 👑 AI in Customer Support: Use Cases to Augment Human CapabilitiesGary ChengSnowflake
8mTransformation, Innovation & ChangeHow to Support a Customer Service Organization With AI Rapidly Changing the WorkGlenn BirkelevAgoda
18mChange ManagementTransformation: Keeping Up With Evolving Consumer DemandsSaul Van BeurdenWells Fargo
16mDrive Business GrowthBPOs and Contact Centres: Building Successful PartnershipsMichael JonesHome Depot
18mTransformation, Innovation & ChangeIncorporating AI into Customer CareShivakumar PadmanabanGenpact
20mImprove Your Customer Service SkillsCustomer Service: Diverse Customers Across RegionsMadhu OzaAbbott
15mImprove Your Customer Service SkillsCustomer Service: Staying Relevant in a Changing World Nikhil MalhotraAmazon
13mBe a Sales SuperstarThe Art & Science of MerchandisingAik Leong LimBurton Snowboard (Greater China)
22mBe Customer-CentricB2B vs. B2C: Rising Expectations for Financial ServicesTill OberhummerConvera | Western Union
10mTransformation, Innovation & ChangeWhat to Base Your Transformation Strategy OnRajat GuptaFranklin Templeton
14mThe Customer is 👑 Learning From D2C Customer ExperienceJoshua MontemayorCollaborative for Fresh Produce
16mImprove Your Customer Service SkillsCustomer Service Metrics: Rip up What You Think You KnowBrett FrazerIntuit | Arise Virtual Solutions
8mThe Customer is 👑 Customer Service: Upselling Without Being PushyMichael JacksonVirgin Media O2 | Openreach
9mImprove Your Customer Service SkillsFirst Impressions Count: Foundations of a Strong Customer RelationshipMichael JacksonVirgin Media O2 | Openreach
11mThe Customer is 👑 The Foundations of Excellent Customer SatisfactionReddy MallidiSevenTrainVentures
21mImprove Your Customer Service SkillsLeading a Customer Service Team EffectivelyDave WoolfendenLenovo
10mImprove Your Customer Service SkillsThe EQ Edge: Empathy in Customer ServiceMichael JacksonVirgin Media O2 | Openreach
6mImprove Your Customer Service SkillsCustomer Service Dilemma: Understanding Strong AccentsDave WoolfendenLenovo
10mBe Customer-Centric“Omnichannel” vs. “Optichannel”: Keeping Customers at the ForefrontManpreet Tejvir SinghCIMB
16mThe Customer is 👑 Focus on These Metrics to Optimize Customer ServiceBrett FrazerIntuit | Arise Virtual Solutions
10mImprove Your Customer Service SkillsCustomer Service: Being Persuasive, Not PushyRohan BangaHubSpot
7mImprove Your Customer Service SkillsPower Bite: So, You Have a Difficult Customer on the PhoneBrittney JasperAmazon
3mImprove Your Customer Service SkillsPower Bite: Preparing for Customer Service InteractionsSheena JosephVodafone Idea Limited
6mImprove Your Customer Service SkillsA Guide to Making Small Talk with CustomersMohamed MesbahAmazon
7mThe Customer is 👑 Breakage vs Engagement: Retaining Loyal CustomersHenry ChristianGoTo Group | NTUC Link
8mImprove Your Customer Service SkillsCrafting Effective (and Human) Customer Service EmailsBrittney JasperAmazon
6mMarketing & CommunicationsBoost Marketing Impact With Smart Attribution ModelsOlga MozaiskaAlibaba Group | Lindt & Sprüngli
4mImprove Your Customer Service SkillsPower Bite: Asking Your Customers the Right QuestionsMohamed MesbahAmazon
3mThe Customer is 👑 Power Bite: A Guide to Customer Service Follow UpsSheena JosephVodafone Idea Limited