5mTransformation, Innovation & ChangeThe Human Side of Customer Support: Going Beyond EfficiencyGary ChengSnowflake
4mThe Customer is 👑 How to Respond to Tricky Customer QuestionsBrett FrazerIntuit | Arise Virtual Solutions
6mThe Customer is 👑 Understanding the Customer – Behaviors, Mindsets, Journey, and DecisionsChip DaughertyWalmart
3mThe Customer is 👑 Empowering Customer Service Reps to Move Beyond a ScriptBrett FrazerIntuit | Arise Virtual Solutions
6mImprove Your Customer Service SkillsA Guide to Making Small Talk with CustomersMohamed MesbahAmazon
7mImprove Your Customer Service SkillsPower Bite: So, You Have a Difficult Customer on the PhoneBrittney JasperAmazon
3mThe Customer is 👑 Power Bite: Preparing for Customer Service InteractionsSheena JosephVodafone Idea Limited
6mDrive Business GrowthBoost Marketing Impact With Smart Attribution ModelsOlga MozaiskaAlibaba Group | Lindt & Sprüngli
4mImprove Your Customer Service SkillsPower Bite: Asking Your Customers the Right QuestionsMohamed MesbahAmazon
7mConsumer Life Cycle MarketingBreakage vs Engagement: Retaining Loyal CustomersHenry ChristianGoTo Group | NTUC Link
8mData & TechHow to Support a Customer Service Organization With AI Rapidly Changing the WorkGlenn BirkelevAgoda
7mMarketing & CommunicationsFinding Your Ideal Marketing MixOlga MozaiskaAlibaba Group | Lindt & Sprüngli
3mImprove Your Customer Service SkillsPower Bite: A Guide to Customer Service Follow UpsSheena JosephVodafone Idea Limited
20mImprove Your Customer Service SkillsCustomer Service: Diverse Customers Across RegionsMadhu OzaAbbott
16mThe Customer is 👑 BPOs and Contact Centres: Building Successful PartnershipsMichael JonesHome Depot
10mBe Customer-Centric“Omnichannel” vs. “Optichannel”: Keeping Customers at the ForefrontManpreet Tejvir SinghCIMB
16mCreativity & Strategic ThinkingCreating Consistent Value for Global CustomersDouglas SaundersFlexco
16mImprove Your Customer Service SkillsFocus on These Metrics to Optimize Customer ServiceBrett FrazerIntuit | Arise Virtual Solutions
10mImprove Your Customer Service SkillsThe EQ Edge: Empathy in Customer ServiceMichael JacksonVirgin Media O2 | Openreach
22mThe Customer is 👑 B2B vs. B2C: Rising Expectations for Financial ServicesTill OberhummerConvera | Western Union
10mTransformation, Innovation & ChangeWhat to Base Your Transformation Strategy OnRajat GuptaFranklin Templeton
6mImprove Your Customer Service SkillsCustomer Service Dilemma: Understanding Strong AccentsDave WoolfendenLenovo
15mMarketing & CommunicationsMeasurements and AttributionOlga MozaiskaAlibaba Group | Lindt & Sprüngli
11mThe Customer is 👑 The Foundations of Excellent Customer SatisfactionReddy MallidiSevenTrainVentures
16mThe Customer is 👑 Customer Service Metrics: Rip up What You Think You KnowBrett FrazerIntuit | Arise Virtual Solutions
9mImprove Your Customer Service SkillsFirst Impressions Count: Foundations of a Strong Customer RelationshipMichael JacksonVirgin Media O2 | Openreach
8mImprove Your Customer Service SkillsCustomer Service: Upselling Without Being PushyMichael JacksonVirgin Media O2 | Openreach