Brittney has trained and developed over 1000 customer service representatives throughout her career, and established a unique coaching method for this. She is currently a Customer Service Team Manager at Amazon.
Brittney started her career in customer service ten years ago in the finance industry. She has worked at some of the world's largest retail companies as an experienced CS manager focusing on CSA development, coaching, training, and career development mentoring. Her unique approach to customer service has allowed her to train and develop over 1000 CSA during her tenure, with countless CSA's achieving career advancement during this time. Brittney practices a toward-approach to coaching, allowing her to build relationships and trust with her teams while insisting on high standards. Her expertise offers insights into fun and engaging ways to coach and develop a team of successful customer service associates, all while providing an opportunity for growth through stretch opportunities, autonomy, and understanding the benefit of failing forward.