Babul Balakrishnan

Babul Balakrishnan

AVP of Customer Experience Operations

Starhub

Profile

With over 10 years of experience as a leader in the customer services industry, Babul is currently the AVP of Customer Experience Operations at Starhub. Prior to this role, he was with DHL eCommerce for over 4 years in various roles, most recently as the Head of Customer Experience, APAC. Leveraging on technology and industry best practices, Babul captured the VoC (voice of customer) to incorporate a customer-first cultural change. Under Babul, the company transitioned from traditional Net Promoter Score (NPS) to real-time CXi (Customer Experience Index), thus reducing the customer feedback cycle timeline by 90%. Babul has a Packman Certification. Packman is aimed at easing the selling process of sellers, on social media platforms like Facebook and Instagram, by automating the engagement process between seller and buyer.

By Babul Balakrishnan

4m

Working Well With Colleagues

Get Your Colleagues on the Same Page

Babul Balakrishnan

AVP of Customer Experience Operations

Starhub

11m

Working Well With Colleagues

Get Your Colleagues on the Same Page

Babul Balakrishnan

AVP of Customer Experience Operations

Starhub

13m

Consumer Behaviour

Measuring Digital User Experience

Babul Balakrishnan

AVP of Customer Experience Operations

Starhub

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