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Customer Service: Upselling Without Being Pushy

Feb 15, 2023 | 8m

Everybody wants to feel heard, especially your customers! In this podcast, Michael shares his insights and strategies on how to effectively upsell customers without coming across as an annoying, pushy salesperson. Join us as we discuss the key to building trust with customers and using storytelling to connect your solutions to their needs.

Gain Actionable Insights Into:

  • Effectively listening to customers and understanding their needs before proposing solutions
  • Strategies for building trust with customers through clear communication and problem-solving
  • Techniques for using storytelling to communicate the benefits of different alternatives

Hosted by Pippa Woodhead


Michael Jackson

Senior Operations Manager | Former Senior Customer Service Manager

Virgin Media O2 | Openreach



Improve Your Customer Service Skills