Livestream: Enhancing CX Through Gen AI and Mindset

Ready to revolutionize your Customer Experience strategy and drive real business growth? Join Dr Francis Goh as he dives into all the exciting world of CX strategy with insights from his upcoming book ‘Innovate to Elevate’. In this livestream, he’ll explore the intersection of Customer Experience, innovation, and emerging technologies like Generative AI. With practical frameworks that blend time-tested wisdom with future-focused insights, you’ll gain tips to navigate the complexities of modern CX with confidence. Get ready to challenge the mindsets that might be holding your organization back and embrace the future of customer experience.