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Is Your Organization Customer-Centric?

Nov 1, 2023 | 14m

What ingredients are required for a truly customer-centric organization? In this podcast, Manpreet draws from her two decades of CX experience as she reveals the recipe for success, breaking down each step of the process into the key principles required for ultimate customer-centricity.

Gain Actionable Insights Into:

  • The three initial steps to building a customer-centric organization
  • How each aspect of the organization should approach CX cohesively
  • Staying ahead of the constantly evolving customer expectations


Manpreet Tejvir Singh

Senior MD & Head of Group Customer Experience




Be Customer-Centric