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Empowering Customer Service Reps to Move Beyond a Script

Mar 3, 2023 | 3m

Rigid customer service scripts are a thing of a past. Discover how Brett Frazer, who has over 25 years of experience in this space, recommends you support your customer service teams to cultivate situational awareness and develop a versatile tool belt to solve customer issues instead.


Brett Frazer

Principal Customer Engagement and Experience Consultant | Former VP, Customer Service

Arise Virtual Solutions | Sunbasket



Improve Your Customer Service Skills