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VIDEO
Empowering Customer Service Reps to Move Beyond a Script
Mar 3, 2023 | 3m
Rigid customer service scripts are a thing of a past. Discover how Brett Frazer, who has over 25 years of experience in this space, recommends you support your customer service teams to cultivate situational awareness and develop a versatile tool belt to solve customer issues instead.
Thinkfluencers
Brett Frazer
Principal Customer Engagement and Experience Consultant | Former VP, Customer Service
Arise Virtual Solutions | Sunbasket