Nikhil Malhotra

Nikhil is the Country Leader for Customer Service at Amazon Australia, where he leads the customer service operations with a focus on enhancing business efficiency and customer satisfaction. He brings deep expertise in Business Service Centers, Shared Services, and Change Management. Before joining Amazon, Nikhil served as the Zone Lean Six Sigma Master Black Belt for Continuous Improvement and Business Excellence at AB-InBev. In this role, he drove Strategic Tech People Transformation and Continuous Improvement across the South Asia, Australia/NZ, and Vietnam business units. Nikhil mentored and coached various Belt Programs across Supply, Marketing, Sales, and People, using Six Sigma methodologies such as DMAIC, DFSS, Project Management, Lean, and Agile to deliver positive business impacts.