Derick Chui

Derick is a transformative and visionary leader in strategy and operations, with a deep commitment to enhancing customer experience. With a background in investment banking and strategy consulting, he has leveraged his financial acumen to drive operational excellence in the tech industry, leading Sales and CX Operations teams at Salesforce, Zendesk, and Toast.

At Toast, Derick served as the Senior Director of Customer Care Strategy & Innovation, where he built the strategic innovation arm and operationalized the systems administration and continuous improvement pillars within Customer Care. He spearheaded large-scale transformations across the support service delivery model, launching a new chat channel experience, integrating generative AI solutions into agent workflows, and standardizing case routing and prioritization across internal and external support teams. His leadership in technical operations streamlined customer support by automating workflows, enhancing customer and agent satisfaction insights, and integrating post-acquisition teams into the broader support organization.

Recognized for driving business transformation, scaling operations, and implementing performance management strategies, Derick is passionate about championing the customer voice through data-driven storytelling and refining the end-to-end customer journey.

A graduate of Harvard College with an A.B. in Economics and a Secondary in East Asian Studies, Derick was a competitive swimmer. These days, he channels his athletic energy into exploring the hiking trails of the Bay Area. When he’s not on the trails, he enjoys perfecting his homemade focaccia and Detroit-style pizza.