The Human Side of Customer Support: Going Beyond Efficiency

Can efficiency and empathy truly coexist in customer support? In this insightful video, Gary challenges the status quo, revealing why most companies fall short in delivering meaningful customer connections while chasing productivity. Discover how mastering the "human touch" can transform fleeting transactions into powerful, trust-driven relationships. Plus, see how AI is revolutionizing the way companies measure customer satisfaction—without the dreaded survey fatigue. Ready to redefine your customer support approach?