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How Effective is Your CLG Strategy?

Jul 14, 2023 | 3m

So you've implemented your CLG strategy – what next? How do you measure whether your tactics are working? Dutta Satadip shares the metrics you could focus on to track your success, and what to do if your customers aren't behaving the way you hoped they would.


Dutta Satadip

Former Chief Customer Officer




Strategic Thinking Be Customer-Centric