Are your customer service metrics stuck in the 80s? In this podcast, Brett shares his insights on why traditional customer service metrics may not be enough in today's rapidly changing world. He shares the first steps to get started and how to align customer service metrics with your company's objectives and your customers' needs. Challenge your current approach to customer service metrics and gain a fresh perspective on what truly matters in providing a great customer experience!
Hosted by Pippa Woodhead
Principal Customer Engagement and Experience Consultant | Former VP, Customer Service
Arise Virtual Solutions | Sunbasket