PODCAST
Driving Customer-Centric Transformation
Jun 29, 2023 | 20m
In large-scale organizational transformations, it's easy to forget about the end customer. In this podcast, Robert shares real-life examples and practical insights for ensuring that your customer needs and expectations remain at the forefront when it comes to ambitious projects.
Gain Actionable Insights Into:
- How putting the end customer "front and center" drives revenue and trust
- Aligning teams through OKRs and metrics to ensure clear objectives and track progress
- Overcoming the common pitfalls and challenges faced during transformations
Thinkfluencers
Robert Westwood
Head of Technology Strategy & Transformation
Barclays