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Driving Customer-Centric Transformation

Jun 29, 2023 | 20m

In large-scale organizational transformations, it's easy to forget about the end customer. In this podcast, Robert shares real-life examples and practical insights for ensuring that your customer needs and expectations remain at the forefront when it comes to ambitious projects.

Gain Actionable Insights Into:

  • How putting the end customer "front and center" drives revenue and trust
  • Aligning teams through OKRs and metrics to ensure clear objectives and track progress
  • Overcoming the common pitfalls and challenges faced during transformations


Robert Westwood

Head of Technology Strategy & Transformation




Be Customer-Centric Drive Digital Transformation