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PODCAST


Ingraining Client Centricity Throughout Your Organization

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It's all about putting the customer first... we know! So why are our organizations still struggling to implement this crucial element of client-centricity? In this podcast, Kelly Jessop outlines the three key challenges that large organizations face, along with three action steps to move things forward.


Thinkfluencers

Kelly Jessop

Vice President, Client Centricity & Advocacy Leader, Sales

IBM

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Gain Actionable Insights Into:

  • The importance of repeating your strategy to ensure organization-wide consistency
  • How to get your sales management house in order
  • Keeping up with customer needs by staying close to them

Hosted by Pippa Woodhead

Tags

Client Management Skills Sales Leadership