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PODCAST
Ingraining Client Centricity Throughout Your Organization
Apr 25, 2022 | 12m
It's all about putting the customer first... we know! So why are our organizations still struggling to implement this crucial element of client-centricity? In this podcast, Kelly Jessop outlines the three key challenges that large organizations face, along with three action steps to move things forward.
Gain Actionable Insights Into:
- The importance of repeating your strategy to ensure organization-wide consistency
- How to get your sales management house in order
- Keeping up with customer needs by staying close to them
Hosted by Pippa Woodhead
Thinkfluencers
Kelly Jessop
Vice President, Client Centricity & Advocacy Leader, Sales
IBM