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PODCAST
Customer Service Dilemma: Understanding Strong Accents
Nov 24, 2022 | 6m
"Sorry, could you repeat that again?" Indeed, it gets incredibly awkward when you can't understand your customer's accent. Or perhaps even worse, when they can't understand yours! In this podcast, you'll learn exactly what to do in this scenario.
Gain Actionable Insights Into:
- Smooth tactics to get someone to repeat themselves
- What not to do when someone can't understand you
- Improving yourself through post-call assessments
Hosted by Pippa Woodhead
Thinkfluencers
Dave Woolfenden
EMEA Customer Service
Lenovo