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Customer Service Dilemma: Understanding Strong Accents

Nov 24, 2022 | 6m

"Sorry, could you repeat that again?" Indeed, it gets incredibly awkward when you can't understand your customer's accent. Or perhaps even worse, when they can't understand yours! In this podcast, you'll learn exactly what to do in this scenario.

Gain Actionable Insights Into:

  • Smooth tactics to get someone to repeat themselves
  • What not to do when someone can't understand you
  • Improving yourself through post-call assessments

Hosted by Pippa Woodhead


Dave Woolfenden

EMEA Customer Service




Improve Your Customer Service Skills