How to Support a Customer Service Organization With AI Rapidly Changing the Work

Wondering how to keep pace with AI's impact on your customer service team? In this video, Glenn Birkelev cuts through the noise, exploring how GenAI is redefining support roles. Learn how to adapt as AI handles routine tasks, leaving your team to tackle the complex issues. Glenn shares his tips on revamping outdated KPIs, nurturing AI-savvy talent, and guiding your team through this shift. From innovative ranking systems to targeted upskilling strategies, discover how to turn these challenges into opportunities for growth and improved customer satisfaction.