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Leading a Customer Service Team Effectively

Nov 9, 2022 | 21m

Happy employees, happy customers! As a customer service leader, the happiness of your customers is dependent on your leadership. In this podcast, Dave will leave you with plenty of ideas on how you can be a better leader and empower your teams to give your customers the best possible experience.

Gain Actionable Insights Into:

  • Creating a culture that learns from mistakes
  • What your agents can and cannot control
  • Advocating for greater emphasis on customer service

Hosted by Pippa Woodhead


Dave Woolfenden

EMEA Customer Service




Leadership Philosophy Improve Your Customer Service Skills