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PODCAST


Leading a Customer Service Team Effectively

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Happy employees, happy customers! As a customer service leader, the happiness of your customers is dependent on your leadership. In this podcast, Dave will leave you with plenty of ideas on how you can be a better leader and empower your teams to give your customers the best possible experience.


Thinkfluencers

Dave Woolfenden

EMEA Customer Service

Lenovo

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Gain Actionable Insights Into:

  • Creating a culture that learns from mistakes
  • What your agents can and cannot control
  • Advocating for greater emphasis on customer service

Hosted by Pippa Woodhead

Tags

Sales Leadership Leadership Skills