PODCAST
Leading a Customer Service Team Effectively
Nov 9, 2022 | 21m
Happy employees, happy customers! As a customer service leader, the happiness of your customers is dependent on your leadership. In this podcast, Dave will leave you with plenty of ideas on how you can be a better leader and empower your teams to give your customers the best possible experience.
Gain Actionable Insights Into:
- Creating a culture that learns from mistakes
- What your agents can and cannot control
- Advocating for greater emphasis on customer service
Hosted by Pippa Woodhead
Thinkfluencers
Dave Woolfenden
EMEA Customer Service
Lenovo