AI in Customer Support: Use Cases to Augment Human Capabilities

Is AI truly something to fear, or is it the key to transforming customer support? In this video, Gary redefines the role of AI, showing how it can streamline tasks like problem categorization, knowledge base creation, and seamless shift handovers. Through real use cases, he demonstrates how AI can elevate customer support by handling repetitive tasks, allowing engineers to focus on high-impact problem-solving. But how do you get your teams on board with AI adoption? Discover the essential steps to making it work—and what success really looks like.