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PODCAST
Don't want to sound like a chatbot spitting out unhelpful answers? Join us as we talk to Rohan about how to be successful in digital customer service conversations, specifically on email and chat platforms. We'll discuss the importance of understanding your customer's goal, connecting with them empathetically, and finding a way to be professional, yet personal.
Hosted by Pippa Woodhead
Rohan Banga
Customer Success & Support Training Facilitator
HubSpot