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Don’t Sound Like a Customer Service Chatbot!

Mar 6, 2023 | 17m

Don't want to sound like a chatbot spitting out unhelpful answers? Join us as we talk to Rohan about how to be successful in digital customer service conversations, specifically on email and chat platforms. We'll discuss the importance of understanding your customer's goal, connecting with them empathetically, and finding a way to be professional, yet personal.

Gain Actionable Insights Into:

  • Why understanding your customer's goal when they reach out means listening first, rather than jumping to conclusions
  • Tone-matching with customers by adjusting your communication style to build trust and understanding
  • How to make your customers feel valued by asking them the “doorknob question”

Hosted by Pippa Woodhead


Rohan Banga

Customer Success & Support Training Facilitator




Improve Your Customer Service Skills