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VIDEO
How to Respond to Tricky Customer Questions
Apr 14, 2023 | 4m
Dealing with a customer whose issue isn't entirely straightforward? In this video, Brett Frazer shares his strategy for approaching tricky customer situations. He offers ways for you to lay the groundwork, accurately diagnose the problem your customer is facing and work together on outcomes.
Thinkfluencers
Brett Frazer
Principal Customer Engagement and Experience Consultant | Former VP, Customer Service
Arise Virtual Solutions | Sunbasket