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How to Respond to Tricky Customer Questions

Apr 14, 2023 | 4m

Dealing with a customer whose issue isn't entirely straightforward? In this video, Brett Frazer shares his strategy for approaching tricky customer situations. He offers ways for you to lay the groundwork, accurately diagnose the problem your customer is facing and work together on outcomes.


Brett Frazer

Principal Customer Engagement and Experience Consultant | Former VP, Customer Service

Arise Virtual Solutions | Sunbasket



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