Glenn Birkelev

Glenn Birkelev is a visionary leader, blending expertise across customer service and procurement with a focus on high-impact results. Originally from Denmark, his 14 years working in Asia have shaped his people-first approach, empowering teams through trust, respect, and open communication. Glenn’s strategic focus goes well beyond KPIs, transforming complex challenges into sustainable, long-term success.

At Agoda, he led a 3,000-strong customer support team across 18 languages, achieving remarkable growth in both scale and customer satisfaction. His initiatives in procurement and partnerships brought substantial cost savings and efficiency gains, strengthening internal culture and growth opportunities for his team