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First Impressions Count: Foundations of a Strong Customer Relationship

Feb 22, 2023 | 9m

Your first interaction with a customer can make or break their impression of your company, and that's a big responsibility! Join us as Michael shares his tips and best practices for approaching that crucial first meeting with a customer. From building trust to avoiding common pitfalls, you'll gain insights into making a great first impression and setting the foundation for a successful working relationship.

Gain Actionable Insights Into:

  • Key factors in building trust with customers during the first interaction
  • How to prepare beforehand without overdoing it
  • Strategies for listening effectively and acknowledging customer's needs

Hosted by Pippa Woodhead


Michael Jackson

Senior Operations Manager | Former Senior Customer Service Manager

Virgin Media O2 | Openreach



Improve Your Customer Service Skills