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PODCAST


Developing Customer Experience Online

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If there’s one thing Babul Balakrishnan would like you to take away from this podcast is that when it comes to developing a successful customer experience online - take it slow. He shares his strategic and sustainable approach to making the digital world work for your company and your customers.


Thinkfluencers

Babul Balakrishnan

Former Head of Customer Experience, APAC

Starhub

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Gain Actionable Insights Into:

  • Why drawing out the customer journey should be the first thing you do
  • How you can identify which digital channels work best for your company’s needs
  • The misconception about customer behaviour differing online and offline

Hosted by Prachi Panda

Tags

Consumer Behaviour