Go to homepage
Get a Demo
Get a Demo


Developing Customer Experience Online

Nov 6, 2021 | 13m

If there’s one thing Babul Balakrishnan would like you to take away from this podcast is that when it comes to developing a successful customer experience online - take it slow. He shares his strategic and sustainable approach to making the digital world work for your company and your customers.


Babul Balakrishnan

Former Head of Customer Experience, APAC



Gain Actionable Insights Into:

  • Why drawing out the customer journey should be the first thing you do
  • How you can identify which digital channels work best for your company’s needs
  • The misconception about customer behaviour differing online and offline

Hosted by Prachi Panda


Consumer Behavior