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Developing Customer Experience Online

Nov 6, 2021 | 13m

If there’s one thing Babul Balakrishnan would like you to take away from this podcast is that when it comes to developing a successful customer experience online - take it slow. He shares his strategic and sustainable approach to making the digital world work for your company and your customers.

Gain Actionable Insights Into:

  • Why drawing out the customer journey should be the first thing you do
  • How you can identify which digital channels work best for your company’s needs
  • The misconception about customer behaviour differing online and offline

Hosted by Prachi Panda


Babul Balakrishnan

Head of Customer Experience (CX) Operations




Consumer Behavior Be Customer-Centric