PODCAST
Developing Customer Experience Online
Nov 6, 2021 | 13m
If there’s one thing Babul Balakrishnan would like you to take away from this podcast is that when it comes to developing a successful customer experience online - take it slow. He shares his strategic and sustainable approach to making the digital world work for your company and your customers.
Gain Actionable Insights Into:
- Why drawing out the customer journey should be the first thing you do
- How you can identify which digital channels work best for your company’s needs
- The misconception about customer behaviour differing online and offline
Hosted by Prachi Panda
Thinkfluencers
Babul Balakrishnan
Former Head of Customer Experience, APAC | Head of CX Operations
DHL eCommerce | Thunes