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Linking Customer Experience to Sales Objectives

Mar 10, 2023 | 15m

Why should your customer service team care more about customer experience than their sales numbers? In this podcast, James breaks down how delivering good customer experiences consistently can positively impact future sales. You'll learn how to effectively explain the "why" behind prioritizing good customer experience over chasing sales numbers, and set better objectives and incentives for your team.

Gain Actionable Insights Into:

  • How to create a customer experience that turns customers into loyal fans
  • Using chat functions to enhance digital experiences with a human touch
  • Helping your team to understand the relationship between customer service and sales

Hosted by Pippa Woodhead


James Hansford

Head of eBusiness, APAC




Be Customer-Centric Improve Your Customer Service Skills