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A Guide to Making Small Talk with Customers

Oct 5, 2022 | 5m

For customer service representatives, using small talk to build rapport with the customers who call in is a crucial skill. Mohamed Mesbah has extensive experience in this area. He shares some best practices for making purposeful small talk and common missteps that he sees his associates making.


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Mohamed Mesbah

Customer Service Manager

Amazon

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Gain Actionable Insights Into:

  • Engaging your regular customers with small talks
  • Using small conversation to placate your irate customers
  • Keeping your calm with abusive customers

Tags

Consumer Behavior