The Value of BPOs and Contact Centres

Some say contact centers are just 'cost centers'- but what if you can turn it into a 'value center'. In this podcast, Michael tackles the often-misunderstood world of contact centers and BPOs. From turning customer feedback into loyalty, identifying metrics that drive real success, and implementing AI to enhance—not replace—human interaction, this conversation is a deep dive into elevating both customer and associate experiences.