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12m

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1h 2m

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26m

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43m

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Marketing Strategy

The D2C Omnichannel Strategy Playbook

3m

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How Effective is Your CLG Strategy?

Dutta SatadipActiveCampaign

4m

Be Customer-Centric

5-Step Framework to Unpack CLG

Dutta SatadipActiveCampaign

4m

Strategic Thinking

Leveraging Data for Better Customer Experience

Shifra AnsonoffPreqin

36m

Be Customer-Centric

Livestream: Enhancing CX Through Gen AI and Mindset

Karen ChongTigerhall

5m

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AI in Customer Support: Use Cases to Augment Human Capabilities

Gary ChengSnowflake

2m

Be Customer-Centric

3 Essentials for Effective Omnichanneling

Peter GuthyEssilorLuxottica

5m

Strategic Thinking

What is CLG?

Dutta SatadipActiveCampaign

5m

AI

The Human Side of Customer Support: Going Beyond Efficiency

Gary ChengSnowflake

16m

Be Customer-Centric

Creating Consistent Value for Global Customers

Douglas SaundersFlexco

15m

Be Customer-Centric

Linking Customer Experience to Sales Objectives

James HansfordChanel

12m

Be Customer-Centric

Ingraining Client Centricity Throughout Your Organization

Kelly JessopIBM

15m

Consumer Behavior

Where Customer Experience Meets Design

Dr. Kimberly DunwoodyIBM | Businesssolver

7m

Consumer Behavior

Customer Journey: From Awareness to Advocacy

Yi Ming KauGrab

13m

Consumer Behavior

Developing Customer Experience Online

Babul BalakrishnanDHL eCommerce | Thunes

6m

Marketing Strategy

Boost Marketing Impact With Smart Attribution Models

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

11m

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Data-Based Merchandising

Aik Leong LimBurton Snowboard (Greater China)

22m

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B2B vs. B2C: Rising Expectations for Financial Services

Till OberhummerConvera | Western Union

10m

Drive Digital Transformation

What to Base Your Transformation Strategy On

Rajat GuptaFranklin Templeton

14m

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Learning From D2C Customer Experience

Joshua MontemayorCollaborative for Fresh Produce

15m

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Measurements and Attribution

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

15m

Be Customer-Centric

Customer Mapping & User Experience

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

20m

Be Customer-Centric

Driving Customer-Centric Transformation

Robert WestwoodBarclays

14m

Be Customer-Centric

Is Your Organization Customer-Centric?

Manpreet Tejvir SinghCIMB

7m

Be Customer-Centric

How to Map Customer Journeys

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

9m

Retail

Innovation in Retail as a Consumer-Centric Brand

Joanna HyunNike

10m

Be Customer-Centric

“Omnichannel” vs. “Optichannel”: Keeping Customers at the Forefront

Manpreet Tejvir SinghCIMB

13m

Be Customer-Centric

Choosing Channels

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

13m

Strategic Thinking

Fostering a Long-Term Customer Mindset in Your Team

Kelly JessopIBM

13m

Industry Insights

The Art & Science of Merchandising

Aik Leong LimBurton Snowboard (Greater China)

7m

Be Customer-Centric

Finding Your Ideal Marketing Mix

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

7m

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Breakage vs Engagement: Retaining Loyal Customers

Henry ChristianGoTo Group | NTUC Link

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