Content Categories

13m

Be Customer-Centric

Fostering a Long-Term Customer Mindset in Your Team

Kelly JessopIBM

20m

TRAIL3 Content Pieces

Be Customer-Centric

Crafting Success in the Digital Age

12m

TRAIL3 Content Pieces

Strategic Thinking

Fundamentals and Applications of Customer-Led Growth

43m

TRAIL3 Content Pieces

Marketing Strategy

The D2C Omnichannel Strategy Playbook

1h 2m

TRAIL5 Content Pieces

Be Customer-Centric

How to Put the Customer First

5m

Improve Your Customer Service Skills

AI in Customer Support: Use Cases to Augment Human Capabilities

Gary ChengSnowflake

26m

TRAIL3 Content Pieces

Improve Your Customer Service Skills

Impress Your Customers

5m

Improve Your Customer Service Skills

The Human Side of Customer Support: Going Beyond Efficiency

Gary ChengSnowflake

3m

Be Customer-Centric

How Effective is Your CLG Strategy?

Dutta SatadipActiveCampaign

4m

Data Analytics

Leveraging Data for Better Customer Experience

Shifra AnsonoffBlackRock | Preqin

4m

Be Customer-Centric

5-Step Framework to Unpack CLG

Dutta SatadipActiveCampaign

36m

Drive Digital Transformation

Livestream: Enhancing CX Through Gen AI and Mindset

Karen ChongTigerhall

6m

Retail

Understanding the Customer – Behaviors, Mindsets, Journey, and Decisions

Chip DaughertyWalmart

6m

Retail

Having a Customer-First Merchandising Strategy

Chip DaughertyWalmart

2m

Marketing Strategy

3 Essentials for Effective Omnichanneling

Peter GuthyEssilorLuxottica

5m

Be Customer-Centric

What is CLG?

Dutta SatadipActiveCampaign

6m

Be Customer-Centric

How to Lead Effective Adoption Conversations

Joao CustodioCloudflare | Cisco

13m

Be Customer-Centric

Understanding the Voice of the Customer

Derick ChuiAura | Toast

11m

Retail

Data-Based Merchandising

Aik Leong LimBurton Snowboard (Greater China)

14m

Be Customer-Centric

Is Your Organization Customer-Centric?

Manpreet Tejvir SinghCIMB

18m

AI in Action

How to Service a Wide Range of Customers

Nikhil MalhotraAmazon

12m

Persuasion Skills

Tackling Cost Objections From Customers

Jolyn IsabeloMongo DB

9m

Industry Insights

Innovation in Retail as a Consumer-Centric Brand

Joanna HyunNike

13m

Be Customer-Centric

Developing Customer Experience Online

Babul BalakrishnanDHL eCommerce | Thunes

22m

Be Customer-Centric

B2B vs. B2C: Rising Expectations for Financial Services

Till OberhummerConvera | Western Union

10m

Be Customer-Centric

What to Base Your Transformation Strategy On

Rajat GuptaFranklin Templeton

14m

Be Customer-Centric

Learning From D2C Customer Experience

Joshua MontemayorCollaborative for Fresh Produce

13m

Be Customer-Centric

Choosing Channels

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

15m

D2C

Measurements and Attribution

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

15m

Marketing Strategy

Customer Mapping & User Experience

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

20m

Drive Digital Transformation

Driving Customer-Centric Transformation

Robert WestwoodBarclays

13m

Retail

The Art & Science of Merchandising

Aik Leong LimBurton Snowboard (Greater China)

15m

Consumer Behavior

Where Customer Experience Meets Design

Dr. Kimberly DunwoodyIBM | Businesssolver

7m

Be Customer-Centric

Customer Journey: From Awareness to Advocacy

Yi Ming KauGrab

6m

Be Customer-Centric

Boost Marketing Impact With Smart Attribution Models

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

10m

Be Customer-Centric

“Omnichannel” vs. “Optichannel”: Keeping Customers at the Forefront

Manpreet Tejvir SinghCIMB

16m

Be Customer-Centric

Creating Consistent Value for Global Customers

Douglas SaundersFlexco

15m

Improve Your Customer Service Skills

Linking Customer Experience to Sales Objectives

James HansfordChanel

12m

Be Customer-Centric

Ingraining Client Centricity Throughout Your Organization

Kelly JessopIBM

7m

Consumer Life Cycle Marketing

Breakage vs Engagement: Retaining Loyal Customers

Henry ChristianGoTo Group | NTUC Link

7m

Be Customer-Centric

Finding Your Ideal Marketing Mix

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

7m

Hall of Tigers 2024

How to Map Customer Journeys

Olga MozaiskaAlibaba Group | Lindt & Sprüngli