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Product Overview

Your unified platform to activate change at scale

Engaging Formats

Get your message across with engaging content formats

Influential Voices

Build capabilities with change champions and industry experts

Audience Targeting

Craft targeted strategies for data-powered audience segments

Feedback Loops

Enable two-way conversations with social features

Integrations

Connect your core systems. Enable direct access on Microsoft Teams

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Work smarter in Teams with real-time access to internal SME and external insights

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Gain progress and sentiment insights and build self-serve reports

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Be Customer-Centric

43m

TRAIL3 Content Pieces

Marketing Strategy

The D2C Omnichannel Strategy Playbook

26m

TRAIL3 Content Pieces

Improve Your Customer Service Skills

Impress Your Customers

34m

TRAIL3 Content Pieces

Be Customer-Centric

How to Put the Customer First

20m

TRAIL3 Content Pieces

Marketing Strategy

Crafting Success in the Digital Age

12m

TRAIL3 Content Pieces

Strategic Thinking

Fundamentals and Applications of Customer-Led Growth

3m

Strategic Thinking

How Effective is Your CLG Strategy?

Dutta SatadipActiveCampaign

4m

Be Customer-Centric

5-Step Framework to Unpack CLG

Dutta SatadipActiveCampaign

5m

Strategic Thinking

What is CLG?

Dutta SatadipActiveCampaign

36m

Be Customer-Centric

Livestream: Enhancing CX Through Gen AI and Mindset

Karen ChongTigerhall

2m

Be Customer-Centric

3 Essentials for Effective Omnichanneling

Peter GuthyEssilorLuxottica

11m

Retail

Data-Based Merchandising

Aik Leong LimBurton Snowboard (Greater China)

13m

Industry Insights

The Art & Science of Merchandising

Aik Leong LimBurton Snowboard (Greater China)

9m

Retail

Innovation in Retail as a Consumer-Centric Brand

Joanna HyunJordan Brand, Nike

14m

Be Customer-Centric

Is Your Organization Customer-Centric?

Manpreet Tejvir SinghCIMB

22m

Be Customer-Centric

B2B vs. B2C: Rising Expectations for Financial Services

Till OberhummerConvera | Western Union Business Solutions

10m

Drive Digital Transformation

What to Base Your Transformation Strategy On

Rajat GuptaFranklin Templeton

14m

D2C

Learning From D2C Customer Experience

Joshua MontemayorCollaborative for Fresh Produce

15m

Be Customer-Centric

Measurements and Attribution

Olga MozaiskaJourhuit | Lindt & Sprüngli

15m

Be Customer-Centric

Customer Mapping & User Experience

Olga MozaiskaJourhuit | Lindt & Sprüngli

20m

Be Customer-Centric

Driving Customer-Centric Transformation

Robert WestwoodBarclays

10m

Be Customer-Centric

“Omnichannel” vs. “Optichannel”: Keeping Customers at the Forefront

Manpreet Tejvir SinghCIMB

13m

Be Customer-Centric

Choosing Channels

Olga MozaiskaJourhuit | Lindt & Sprüngli

16m

Be Customer-Centric

Creating Consistent Value for Global Customers

Douglas SaundersFlexco

15m

Be Customer-Centric

Linking Customer Experience to Sales Objectives

James HansfordChanel

13m

Consumer Behavior

Developing Customer Experience Online

Babul BalakrishnanThunes

12m

Be Customer-Centric

Ingraining Client Centricity Throughout Your Organization

Kelly JessopIBM

15m

Consumer Behavior

Where Customer Experience Meets Design

Dr. Kimberly DunwoodyIBM

7m

Consumer Behavior

Customer Journey: From Awareness to Advocacy

Yi Ming KauGrab

6m

Marketing Strategy

Boost Marketing Impact With Smart Attribution Models

Olga MozaiskaJourhuit | Lindt & Sprüngli

7m

Be Customer-Centric

Finding Your Ideal Marketing Mix

Olga MozaiskaJourhuit | Lindt & Sprüngli

7m

Consumer Life Cycle Marketing

Breakage vs Engagement: Retaining Loyal Customers

Henry ChristianGojek | NTUC Link

7m

Be Customer-Centric

How to Map Customer Journeys

Olga MozaiskaJourhuit | Lindt & Sprüngli

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