Content Categories

4m

Be Customer-Centric

5-Step Framework to Unpack CLG

Dutta SatadipActiveCampaign

1h 2m

TRAIL5 Content Pieces

Be Customer-Centric

How to Put the Customer First

26m

TRAIL3 Content Pieces

Improve Your Customer Service Skills

Impress Your Customers

6m

Industry Insights

Having a Customer-First Merchandising Strategy

Chip DaughertyWalmart

3m

Creativity & Strategic Thinking

How Effective is Your CLG Strategy?

Dutta SatadipActiveCampaign

4m

Be Customer-Centric

Leveraging Data for Better Customer Experience

Shifra AnsonoffBlackRock | Preqin

12m

TRAIL3 Content Pieces

Be Customer-Centric

Fundamentals and Applications of Customer-Led Growth

20m

TRAIL3 Content Pieces

Marketing Strategy

Crafting Success in the Digital Age

36m

Coach Your Team

Livestream: Enhancing CX Through Gen AI and Mindset

Karen ChongTigerhall

43m

TRAIL3 Content Pieces

Be Customer-Centric

The D2C Omnichannel Strategy Playbook

2m

Be Customer-Centric

3 Essentials for Effective Omnichanneling

Peter GuthyEssilorLuxottica

5m

The Customer is 👑

What is CLG?

Dutta SatadipActiveCampaign

6m

The Customer is 👑

Understanding the Customer – Behaviors, Mindsets, Journey, and Decisions

Chip DaughertyWalmart

5m

Data & Tech

AI in Customer Support: Use Cases to Augment Human Capabilities

Gary ChengSnowflake

5m

AI in Action

The Human Side of Customer Support: Going Beyond Efficiency

Gary ChengSnowflake

6m

Present & Persuade

How to Lead Effective Adoption Conversations

Joao CustodioCloudflare | Cisco

13m

Creativity & Strategic Thinking

Fostering a Long-Term Customer Mindset in Your Team

Kelly JessopIBM

18m

Be Customer-Centric

Transformation: Keeping Up With Evolving Consumer Demands

Saul Van BeurdenWells Fargo

13m

Marketing Strategy

Choosing Channels

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

10m

Be Customer-Centric

“Omnichannel” vs. “Optichannel”: Keeping Customers at the Forefront

Manpreet Tejvir SinghCIMB

12m

Build High Performing Teams

Ingraining Client Centricity Throughout Your Organization

Kelly JessopIBM

16m

Strategic Thinking

Creating Consistent Value for Global Customers

Douglas SaundersFlexco

15m

Be Customer-Centric

Linking Customer Experience to Sales Objectives

James HansfordChanel

15m

Marketing & Communications

Measurements and Attribution

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

20m

Drive Digital Transformation

Driving Customer-Centric Transformation

Robert WestwoodBarclays

13m

The Customer is 👑

Understanding the Voice of the Customer

Derick ChuiAura | Toast

13m

The Customer is 👑

Developing Customer Experience Online

Babul BalakrishnanDHL eCommerce | Thunes

14m

The Customer is 👑

Is Your Organization Customer-Centric?

Manpreet Tejvir SinghCIMB

10m

The Customer is 👑

What to Base Your Transformation Strategy On

Rajat GuptaFranklin Templeton

22m

Be Customer-Centric

B2B vs. B2C: Rising Expectations for Financial Services

Till OberhummerConvera | Western Union

14m

D2C

Learning From D2C Customer Experience

Joshua MontemayorCollaborative for Fresh Produce

15m

Drive Business Growth

Customer Mapping & User Experience

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

13m

Be Customer-Centric

The Art & Science of Merchandising

Aik Leong LimBurton Snowboard (Greater China)

18m

AI

How to Service a Wide Range of Customers

Nikhil MalhotraAmazon

9m

Transformation, Innovation & Change

Innovation in Retail as a Consumer-Centric Brand

Joanna HyunNike

12m

Persuasion Skills

Tackling Cost Objections From Customers

Jolyn IsabeloMongo DB

10m

Persuasion Skills

Customers Unwilling To Meet You?

Jolyn IsabeloMongo DB

11m

The Customer is 👑

Data-Based Merchandising

Aik Leong LimBurton Snowboard (Greater China)

15m

The Customer is 👑

Where Customer Experience Meets Design

Dr. Kimberly DunwoodyIBM | Businesssolver

7m

Consumer Behavior

Customer Journey: From Awareness to Advocacy

Yi Ming KauGrab

7m

The Customer is 👑

Finding Your Ideal Marketing Mix

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

6m

Drive Business Growth

Boost Marketing Impact With Smart Attribution Models

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

7m

Marketing Strategy

How to Map Customer Journeys

Olga MozaiskaAlibaba Group | Lindt & Sprüngli

7m

The Customer is 👑

Breakage vs Engagement: Retaining Loyal Customers

Henry ChristianGoTo Group | NTUC Link