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Learning From D2C Customer Experience

Sep 20, 2023 | 14m

Do you need to "remove the cilantro"? In this podcast, Joshua draws from his experiences in the D2C meal kit industry as he uses anecdotes to explain best practices for ensuring premium customer experience. He also addresses the problem of customers who give glowing reviews, but are then never to be seen again.

Gain Actionable Insights Into:

  • Leveraging firsthand consumer data to create better experiences
  • The logistical side of nailing customer experience
  • What large organizations can learn from D2C brands


Joshua Montemayor

Executive Director

Collaborative for Fresh Produce



D2C Be Customer-Centric