Kelly Jessop

Kelly Jessop leads IBM's Expert Labs team across the Americas, guiding clients on their data and AI and hybrid cloud journeys. Expert Labs consultants bring years of technology experience and best practices to provide skills and knowledge transfer to deliver a tailored engagement for each client.

Previously, Kelly Jessop led Client Centricity & Advocacy across IBM Sales, where her primary responsibility was to enhance IBM's client leadership and market positioning to bring the company’s technology and services to support each client’s critical needs.

Before that, Kelly led IBM's Salesforce services business across the United States, Canada, and Latin America. In this role, she facilitated transformative outcomes for enterprise clients across various Salesforce clouds and capabilities. Additionally, Kelly played a key role in the global integration of Bluewolf, an acquisition made by IBM.

With over 25 years of experience in strategy, operations consulting, and complex digital transformation, Kelly has served organizations globally. Her expertise spans multiple industries, including financial services (consumer banking, wealth management, and capital markets), as well as retail, travel, transportation, and hospitality.

Although Kelly lived in Thailand during her childhood and was fluent in the language, she has since lost her vocabulary. However, her impeccable accent remains intact. Whenever she visits Thai restaurants, one of her favorite pastimes is astonishing the staff by ordering in the local language, showcasing her familiarity with the culture and customs.