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PODCAST
A "Glocal" Approach to Customer Service
Nov 1, 2022 | 22m
You don't need to be a world traveler to be able to take excellent care of your global customer base. In this podcast, you'll get some great tips from Dave on how you and your team can tailor your customer service to clients hailing from different cultures and backgrounds.
Gain Actionable Insights Into:
- Understanding your customer's emotional connection to the product
- Not placing people in buckets while acknowledging cultural norms
- Empathizing with people from cultures you have no experience with
Hosted by Pippa Woodhead
Thinkfluencers
Dave Woolfenden
EMEA Customer Service
Lenovo