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The EQ Edge: Empathy in Customer Service

Feb 13, 2023 | 10m

Want to take your customer service skills to the next level? In this podcast, you'll learn to master the art of emotional intelligence (EQ) as Michael shares tips on how to build strong relationships with customers by actively listening, empathizing and understanding their needs, and how to ensure positive outcomes for everyone involved.

Gain Actionable Insights Into:

  • Putting yourself in the customer's shoes using empathy strategies
  • How giving customers time and space to reflect on situations can lead to positive outcomes
  • Developing your EQ by practicing active listening and empathy exercises

Hosted by Pippa Woodhead


Michael Jackson

Senior Operations Manager | Former Senior Customer Service Manager

Virgin Media O2 | Openreach



Improve Your Customer Service Skills