PODCAST
The EQ Edge: Empathy in Customer Service
Feb 13, 2023 | 10m
Want to take your customer service skills to the next level? In this podcast, you'll learn to master the art of emotional intelligence (EQ) as Michael shares tips on how to build strong relationships with customers by actively listening, empathizing and understanding their needs, and how to ensure positive outcomes for everyone involved.
Gain Actionable Insights Into:
- Putting yourself in the customer's shoes using empathy strategies
- How giving customers time and space to reflect on situations can lead to positive outcomes
- Developing your EQ by practicing active listening and empathy exercises
Hosted by Pippa Woodhead
Thinkfluencers
Michael Jackson
Senior Operations Manager | Former Senior Customer Experience Manager
Virgin Media O2 | Openreach