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Improve Your Customer Service Skills

1h 25m

TRAIL5 Content Pieces

Improve Your Customer Service Skills

Managing a Customer Service Team

25m

TRAIL4 Content Pieces

Improve Your Customer Service Skills

Solving Tricky Customer Service Problems

50m

TRAIL7 Content Pieces

Improve Your Customer Service Skills

Customer Service 101

26m

TRAIL3 Content Pieces

Improve Your Customer Service Skills

Impress Your Customers

4m

Improve Your Customer Service Skills

How to Respond to Tricky Customer Questions

Brett FrazerIntuit | Arise Virtual Solutions

8m

Let's Talk Tech

How to Support a Customer Service Organization With AI Rapidly Changing the Work

Glenn BirkelevAgoda

3m

Improve Your Customer Service Skills

Empowering Customer Service Reps to Move Beyond a Script

Brett FrazerIntuit | Arise Virtual Solutions

5m

AI

AI in Customer Support: Use Cases to Augment Human Capabilities

Gary ChengSnowflake

5m

AI

The Human Side of Customer Support: Going Beyond Efficiency

Gary ChengSnowflake

7m

Improve Your Customer Service Skills

Power Bite: So, You Have a Difficult Customer on the Phone

Brittney JasperAmazon

3m

Improve Your Customer Service Skills

Power Bite: Preparing for Customer Service Interactions

Sheena JosephVodafone Idea Limited

20m

Improve Your Customer Service Skills

Customer Service: Diverse Customers Across Regions

Madhu OzaAbbott

15m

Improve Your Customer Service Skills

Customer Service: Staying Relevant in a Changing World

Nikhil MalhotraAmazon

16m

Partnership Building

BPOs and Contact Centres: Building Succesful Partnerships

Michael JonesHome Depot

16m

Improve Your Customer Service Skills

Focus on These Metrics to Optimize Customer Service

Brett FrazerIntuit | Arise Virtual Solutions

15m

Be Customer-Centric

Linking Customer Experience to Sales Objectives

James HansfordChanel

10m

Improve Your Customer Service Skills

The EQ Edge: Empathy in Customer Service

Michael JacksonVirgin Media O2 | Openreach

6m

Improve Your Customer Service Skills

Customer Service Dilemma: Understanding Strong Accents

Dave WoolfendenLenovo

22m

Improve Your Customer Service Skills

A "Glocal" Approach to Customer Service

Dave WoolfendenLenovo

11m

Improve Your Customer Service Skills

The Foundations of Excellent Customer Satisfaction

Reddy MallidiSevenTrainVentures

10m

Improve Your Customer Service Skills

Customer Service: Being Persuasive, Not Pushy

Rohan BangaHubSpot

17m

Improve Your Customer Service Skills

Don’t Sound Like a Customer Service Chatbot!

Rohan BangaHubSpot

16m

Improve Your Customer Service Skills

Customer Service Metrics: Rip up What You Think You Know

Brett FrazerIntuit | Arise Virtual Solutions

9m

Improve Your Customer Service Skills

First Impressions Count: Foundations of a Strong Customer Relationship

Michael JacksonVirgin Media O2 | Openreach

8m

Improve Your Customer Service Skills

Customer Service: Upselling Without Being Pushy

Michael JacksonVirgin Media O2 | Openreach

21m

Leadership Philosophy

Leading a Customer Service Team Effectively

Dave WoolfendenLenovo

6m

Improve Your Customer Service Skills

A Guide to Making Small Talk with Customers

Mohamed MesbahAmazon

4m

Improve Your Customer Service Skills

Power Bite: Asking Your Customers the Right Questions

Mohamed MesbahAmazon

3m

Improve Your Customer Service Skills

Power Bite: A Guide to Customer Service Follow Ups

Sheena JosephVodafone Idea Limited

8m

Improve Your Customer Service Skills

Crafting Effective (and Human) Customer Service Emails

Brittney JasperAmazon

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