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Product Overview

Your unified platform to activate change at scale

Engaging Formats

Get your message across with engaging content formats

Influential Voices

Build capabilities with change champions and industry experts

Audience Targeting

Craft targeted strategies for data-powered audience segments

Feedback Loops

Enable two-way conversations with social features

Integrations

Connect your core systems. Enable direct access on Microsoft Teams

Microsoft Teams

Work smarter in Teams with real-time access to internal SME and external insights

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Gain progress and sentiment insights and build self-serve reports

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Resources Hub

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Improve Your Customer Service Skills

4m

Improve Your Customer Service Skills

How to Respond to Tricky Customer Questions

Brett FrazerIntuit | Arise Virtual Solutions

3m

Improve Your Customer Service Skills

Empowering Customer Service Reps to Move Beyond a Script

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TRAIL5 Content Pieces

Improve Your Customer Service Skills

Managing a Customer Service Team

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TRAIL4 Content Pieces

Improve Your Customer Service Skills

Solving Tricky Customer Service Problems

50m

TRAIL7 Content Pieces

Improve Your Customer Service Skills

Customer Service 101

26m

TRAIL3 Content Pieces

Improve Your Customer Service Skills

Impress Your Customers

8m

Let's Talk Tech

How to Support a Customer Service Organization With AI Rapidly Changing the Work

Glenn BirkelevAgoda

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AI

AI in Customer Support: Use Cases to Augment Human Capabilities

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AI

The Human Side of Customer Support: Going Beyond Efficiency

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Improve Your Customer Service Skills

Focus on These Metrics to Optimize Customer Service

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15m

Be Customer-Centric

Linking Customer Experience to Sales Objectives

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Improve Your Customer Service Skills

The EQ Edge: Empathy in Customer Service

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Improve Your Customer Service Skills

Customer Service: Being Persuasive, Not Pushy

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First Impressions Count: Foundations of a Strong Customer Relationship

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Leadership Philosophy

Leading a Customer Service Team Effectively

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Improve Your Customer Service Skills

The Foundations of Excellent Customer Satisfaction

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Power Bite: Asking Your Customers the Right Questions

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Improve Your Customer Service Skills

Power Bite: So, You Have a Difficult Customer on the Phone

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Improve Your Customer Service Skills

Power Bite: Preparing for Customer Service Interactions

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Improve Your Customer Service Skills

Power Bite: A Guide to Customer Service Follow Ups

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Improve Your Customer Service Skills

Crafting Effective (and Human) Customer Service Emails

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