5mTransformation, Innovation & ChangeThe Human Side of Customer Support: Going Beyond EfficiencyGary ChengSnowflake
8mAIHow to Support a Customer Service Organization With AI Rapidly Changing the WorkGlenn BirkelevAgoda
4mImprove Your Customer Service SkillsHow to Respond to Tricky Customer QuestionsBrett FrazerIntuit | Arise Virtual Solutions
3mImprove Your Customer Service SkillsEmpowering Customer Service Reps to Move Beyond a ScriptBrett FrazerIntuit | Arise Virtual Solutions
3mThe Customer is 👑 Power Bite: Preparing for Customer Service InteractionsSheena JosephVodafone Idea Limited
8mImprove Your Customer Service SkillsCrafting Effective (and Human) Customer Service EmailsBrittney JasperAmazon
3mThe Customer is 👑 Power Bite: A Guide to Customer Service Follow UpsSheena JosephVodafone Idea Limited
6mImprove Your Customer Service SkillsA Guide to Making Small Talk with CustomersMohamed MesbahAmazon
16mThe Customer is 👑 BPOs and Contact Centres: Building Successful PartnershipsMichael JonesHome Depot
10mImprove Your Customer Service SkillsCustomer Service: Being Persuasive, Not PushyRohan BangaHubSpot
8mThe Customer is 👑 Customer Service: Upselling Without Being PushyMichael JacksonVirgin Media O2 | Openreach
9mThe Customer is 👑 First Impressions Count: Foundations of a Strong Customer RelationshipMichael JacksonVirgin Media O2 | Openreach
16mImprove Your Customer Service SkillsCustomer Service Metrics: Rip up What You Think You KnowBrett FrazerIntuit | Arise Virtual Solutions
21mImprove Your Customer Service SkillsLeading a Customer Service Team EffectivelyDave WoolfendenLenovo
20mImprove Your Customer Service SkillsCustomer Service: Diverse Customers Across RegionsMadhu OzaAbbott
16mThe Customer is 👑 Focus on These Metrics to Optimize Customer ServiceBrett FrazerIntuit | Arise Virtual Solutions
15mImprove Your Customer Service SkillsLinking Customer Experience to Sales ObjectivesJames HansfordChanel
10mThe Customer is 👑 The EQ Edge: Empathy in Customer ServiceMichael JacksonVirgin Media O2 | Openreach
6mImprove Your Customer Service SkillsCustomer Service Dilemma: Understanding Strong AccentsDave WoolfendenLenovo
11mThe Customer is 👑 The Foundations of Excellent Customer SatisfactionReddy MallidiSevenTrainVentures