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5mTransformation, Innovation & ChangeAI in Customer Support: Use Cases to Augment Human CapabilitiesGary ChengSnowflake
16mDrive Business GrowthBPOs and Contact Centres: Building Successful PartnershipsMichael JonesHome Depot
20mImprove Your Customer Service SkillsCustomer Service: Diverse Customers Across RegionsMadhu OzaAbbott
10mImprove Your Customer Service SkillsCustomer Service: Being Persuasive, Not PushyRohan BangaHubSpot
16mImprove Your Customer Service SkillsCustomer Service Metrics: Rip up What You Think You KnowBrett FrazerIntuit | Arise Virtual Solutions
9mThe Customer is 👑 First Impressions Count: Foundations of a Strong Customer RelationshipMichael JacksonVirgin Media O2 | Openreach
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10mImprove Your Customer Service SkillsThe EQ Edge: Empathy in Customer ServiceMichael JacksonVirgin Media O2 | Openreach
11mThe Customer is 👑 The Foundations of Excellent Customer SatisfactionReddy MallidiSevenTrainVentures
3mThe Customer is 👑 Power Bite: Preparing for Customer Service InteractionsSheena JosephVodafone Idea Limited
7mImprove Your Customer Service SkillsPower Bite: So, You Have a Difficult Customer on the PhoneBrittney JasperAmazon
3mThe Customer is 👑 Power Bite: A Guide to Customer Service Follow UpsSheena JosephVodafone Idea Limited