TRAIL
How to Put the Customer First
Feb 3, 2023
Customer-centricity, when done right, is a powerful way for for businesses to drive efficiency and grow meaningfully. In this Trail, you’ll get an overview of how to make the customer the focus and craft customer journeys that resonate.
Content Pieces
5
Top Thinkfluencers
Kelly Jessop, Dr. Kimberly Dunwoody, Yi Ming Kau, James HansfordContent Pieces
3.
15m
Consumer Behavior
Where Customer Experience Meets Design
Dr. Kimberly Dunwoody
IBM | Businesssolver
5.
15m
Improve Your Customer Service Skills
Linking Customer Experience to Sales Objectives
James Hansford
Chanel