1.
9m
Improve Your Customer Service Skills
First Impressions Count: Foundations of a Strong Customer Relationship
Michael Jackson
Virgin Media O2 | Openreach
TRAIL
Keeping your customers happy means going the extra mile and building a great relationship with them. This Trail will show you how to ‘wow’ your customers from the very first interaction with empathy and small talk.
Content Pieces
3
Top Thinkfluencers
Michael Jackson, Mohamed MesbahContent Pieces
1.
9m
Improve Your Customer Service Skills
First Impressions Count: Foundations of a Strong Customer Relationship
Michael Jackson
Virgin Media O2 | Openreach
2.
10m
Improve Your Customer Service Skills
The EQ Edge: Empathy in Customer Service
Michael Jackson
Virgin Media O2 | Openreach
3.
6m
Improve Your Customer Service Skills
A Guide to Making Small Talk with Customers
Mohamed Mesbah
Amazon