
1.
21m
Improve Your Customer Service Skills
Leading a Customer Service Team Effectively
Dave Woolfenden
Lenovo
TRAIL
If you’re leading a team of customer service representatives, this Trail is for you. Offering interesting perspectives to guide your approach, allow these Thinkfluencers to help you maximise your team’s potential.
Content Pieces
5
Top Thinkfluencers
Dave Woolfenden, Reddy Mallidi, Brett FrazerContent Pieces
1.
21m
Improve Your Customer Service Skills
Leading a Customer Service Team Effectively
Dave Woolfenden
Lenovo
2.
11m
Improve Your Customer Service Skills
The Foundations of Excellent Customer Satisfaction
Reddy Mallidi
SevenTrainVentures
3.
22m
Improve Your Customer Service Skills
A "Glocal" Approach to Customer Service
Dave Woolfenden
Lenovo
4.
16m
Improve Your Customer Service Skills
Customer Service Metrics: Rip up What You Think You Know
Brett Frazer
Intuit | Arise Virtual Solutions
5.
16m
Improve Your Customer Service Skills
Focus on These Metrics to Optimize Customer Service
Brett Frazer
Intuit | Arise Virtual Solutions