1.
3m
Improve Your Customer Service Skills
Power Bite: Preparing for Customer Service Interactions
Sheena Joseph
Vodafone Idea Limited
TRAIL
Customer Service 101
Feb 3, 2023 | 50m
Packed full of essentials for anyone in customer service, this Trail will help you navigate various customer service situations with ease and confidence. From how to prepare, making small talk, asking great questions, dealing with various tricky situations, to nailing the follow up – this Trail has got you covered.
Content Pieces
7
Top Thinkfluencers
Sheena Joseph, Rohan Banga, Mohamed Mesbah, Gary Cheng, Brittney JasperContent Pieces
2.
10m
Improve Your Customer Service Skills
Customer Service: Being Persuasive, Not Pushy
Rohan Banga
HubSpot
3.
4m
Improve Your Customer Service Skills
Power Bite: Asking Your Customers the Right Questions
Mohamed Mesbah
Amazon
5.
17m
Improve Your Customer Service Skills
Don’t Sound Like a Customer Service Chatbot!
Rohan Banga
HubSpot
6.
8m
Improve Your Customer Service Skills
Crafting Effective (and Human) Customer Service Emails
Brittney Jasper
Amazon
7.
3m
Improve Your Customer Service Skills
Power Bite: A Guide to Customer Service Follow Ups
Sheena Joseph
Vodafone Idea Limited