15mImprove Your Customer Service SkillsCustomer Service: Staying Relevant in a Changing World Nikhil MalhotraAmazon
20mImprove Your Customer Service SkillsCustomer Service: Diverse Customers Across RegionsMadhu OzaAbbott
18mImprove Your Customer Service SkillsIncorporating AI into Customer CareShivakumar PadmanabanGenpact
19mImprove Your Customer Service SkillsSetting Up Your Customer Care Agents For SuccessDerick ChuiAura | Toast
4mImprove Your Customer Service SkillsHow to Respond to Tricky Customer QuestionsBrett FrazerIntuit | Arise Virtual Solutions
3mImprove Your Customer Service SkillsEmpowering Customer Service Reps to Move Beyond a ScriptBrett FrazerIntuit | Arise Virtual Solutions
8mLet's Talk TechHow to Support a Customer Service Organization With AI Rapidly Changing the WorkGlenn BirkelevAgoda
8mImprove Your Customer Service SkillsCrafting Effective (and Human) Customer Service EmailsBrittney JasperAmazon
4mImprove Your Customer Service SkillsPower Bite: Asking Your Customers the Right QuestionsMohamed MesbahAmazon
3mImprove Your Customer Service SkillsPower Bite: A Guide to Customer Service Follow UpsSheena JosephVodafone Idea Limited
16mImprove Your Customer Service SkillsBPOs and Contact Centres: Building Successful PartnershipsMichael JonesHome Depot
10mImprove Your Customer Service SkillsCustomer Service: Being Persuasive, Not PushyRohan BangaHubSpot
17mImprove Your Customer Service SkillsDon’t Sound Like a Customer Service Chatbot!Rohan BangaHubSpot
8mImprove Your Customer Service SkillsCustomer Service: Upselling Without Being PushyMichael JacksonVirgin Media O2 | Openreach
9mImprove Your Customer Service SkillsFirst Impressions Count: Foundations of a Strong Customer RelationshipMichael JacksonVirgin Media O2 | Openreach
16mImprove Your Customer Service SkillsCustomer Service Metrics: Rip up What You Think You KnowBrett FrazerIntuit | Arise Virtual Solutions
7mImprove Your Customer Service SkillsPower Bite: So, You Have a Difficult Customer on the PhoneBrittney JasperAmazon
3mImprove Your Customer Service SkillsPower Bite: Preparing for Customer Service InteractionsSheena JosephVodafone Idea Limited
6mImprove Your Customer Service SkillsA Guide to Making Small Talk with CustomersMohamed MesbahAmazon
16mImprove Your Customer Service SkillsFocus on These Metrics to Optimize Customer ServiceBrett FrazerIntuit | Arise Virtual Solutions
10mImprove Your Customer Service SkillsThe EQ Edge: Empathy in Customer ServiceMichael JacksonVirgin Media O2 | Openreach
6mImprove Your Customer Service SkillsCustomer Service Dilemma: Understanding Strong AccentsDave WoolfendenLenovo
11mImprove Your Customer Service SkillsThe Foundations of Excellent Customer SatisfactionReddy MallidiSevenTrainVentures