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PODCAST
How do you know what your consumer feels about their experience with your brand digitally? What type of metrics should you be tracking to understand the customer experience? Babul Balakrishnan uses his extensive experience to show you how to do just that. He even highlights the metrics that are outdated, and how to avoid the common traps that many fall into.
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Babul Balakrishnan
Former Head of Customer Experience, APAC | Head of CX Operations
DHL eCommerce | Thunes