How Tigerhall Helped Element U.S. Space & Defense Pass a Mission-Critical Compliance Audit with a Perfect Score

When Element U.S. Space & Defense needed 110 compliance controls communicated, implemented and adopted across six U.S. facilities — with no dedicated change management team — they turned to Tigerhall to drive adoption at scale. This resulted in a perfect score on their compliance audit. Had they not passed, the company would have been unable to continue operating as a defense contractor.

By leveraging Tigerhall, Element achieved:

• 110 compliance controls adopted across the organization

• Perfect compliance audit score

• 100% positive employee feedback

• 6 months from launch to full compliance mode

What began as a mission-critical compliance initiative ended with a perfect audit score — and became an embedded platform for ongoing change, transformation, internal communications, pulse surveys, and knowledge sharing.

Challenge

Element U.S. Space & Defense, a defense engineering firm with six facilities across the United States, faced a mission-critical compliance initiative. The organization needed to implement 110 compliance controls and drive full adoption across every employee, tailored by role, not just by location. The stakes could not have been higher as failure to pass the audit would have meant the company could no longer operate.

The challenges were significant:

• 110 compliance controls that needed to be understood and adopted by every employee across the organization

• Hundreds of pages of technical, compliance-driven policy that needed to be distilled for different audiences

• No dedicated change management team or resources

• A workforce of engineers accustomed to consuming information via PowerPoint and not much else

• Six geographically distributed facilities that all needed consistent, identical messaging

• A culture that could be resistant to new tools and communication methods
  
  

John Radman, Chief Administrative Officer, knew the stakes couldn't be higher. If Element U.S. Space & Defense didn't pass the audit, the company would lose its ability to operate as a defense contractor. By spring 2025, with 110 compliance controls to implement and no clear path to drive adoption across six facilities, the situation had become critical.

Solution

Element U.S. Space & Defense deployed Tigerhall to drive adoption of 110 compliance controls at scale, transforming how the organization communicated, implemented, and prepared for its most consequential audit.

1. Content Transformation at Scale

Using Tigerhall’s AI-powered content engine, the team was able to take 80-page policy documents and transform them into multiple modern formats — five-minute podcasts, one-page power reads, and PowerPoint presentations with voiceover. This gave employees the ability to consume critical compliance information in whichever format suited them best.

"I could stick an 80-page document into Tigerhall and it can turn the document into a five-minute podcast or a one-page power read. And it was exactly what I wanted — other than maybe changing some words in vernacular that we use versus what it populated with, it was dead on."

— John Radman, Chief Administrative Officer, Element U.S. Space & Defense

2. Strategic, Hands-On Customer Success

Rather than jumping straight in, Element Defense took a structured approach with weekly planning sessions with their dedicated Tigerhall Customer Success Manager. These sessions helped the team understand the platform, map out the rollout strategy, define audience segmentation by job role, and maintain momentum throughout the initiative.

“One of the most valuable things about Tigerhall was the customer success team. Meeting with them every week about how to do things — I’ve never had an experience with any product like that before with that much support. It was invaluable. It is absolutely a selling point that you all have to broadcast.”

— John Radman, Chief Administrative Officer, Element U.S. Space & Defense

3. Multi-Format Delivery for a Multi-Generational Workforce

The platform’s ability to produce content in multiple formats proved essential. While some employees gravitated toward podcasts, others preferred the familiarity of PowerPoint. The addition of PowerPoint with voiceover bridged the gap between modern and traditional communication styles, ensuring no one was left behind.

Impact

The rollout exceeded expectations across every measure, culminating in a perfect score on Element Defense’s compliance audit.

• Perfect compliance audit score, with Tigerhall serving as the primary vehicle for communicating policy changes across the organization

• Universally positive employee feedback — no negative reception reported

• Smooth adoption across all six facilities, despite initial concerns about resistance to change

• Successful communication of the full compliance initiative ahead of a critical audit

• Content creation time dramatically reduced through AI-powered transformation of existing policy documents

• Seamless integration with Microsoft Teams, meeting employees where they already work
  
  

“Everyone loves it. I’ve not heard a negative thing about it. It’s convenient, it’s embedded in Teams, and people can consume it whichever way works best for them.”

— John Radman, Chief Administrative Officer, Element U.S. Space & Defense

The structured planning approach — defining groups by job role rather than facility, mapping content to audiences, and maintaining consistency — was critical to the initiative’s success. John credited the upfront planning sessions with his Customer Success Manager as the foundation that made everything else work.

Transition to Ongoing Change & Operations

With the compliance initiative successfully delivered, Element Defense is now transitioning Tigerhall from a change project tool into an ongoing operational platform. New use cases include:

• Pulse surveys to measure and improve internal customer satisfaction

• Social feeds for lightweight, two-way communication across the organization

• A communication platform for the IT department to support their internal messaging

• A foundation for future change initiatives
  
  

“I love the platform. Change and communication are so interrelated — it’s way more than just a change tool. Once you commit to it, it embeds in the organization and people get used to looking there.”

— John Radman, Chief Administrative Officer, Element U.S. Space & Defense

Partnership Experience

A defining element of Element Defense’s experience was the hands-on partnership with the Tigerhall team. The collaboration was built on:

• Weekly strategic sessions to plan, problem-solve, and iterate

• Proactive suggestions on content formats and creative approaches

• Deep understanding of what Element Defense was trying to accomplish before recommending solutions

• Rapid response to questions and upcoming campaigns
  
  

"The customer success team always goes back to understand what we're trying to accomplish and then helps with the best ways of doing that. With anything else we've bought, you're figuring it out on your own for two years before you realize what it can do. This was a completely different experience."

— John Radman, Chief Administrative Officer, Element U.S. Space & Defense

What’s Next

Element Defense sees Tigerhall as a long-term platform, not a one-time change tool. With the compliance initiative behind them, the organization is positioned to leverage Tigerhall for continuous communication, knowledge sharing, and future change initiatives across all six facilities.