Podcast
29
mins
Jun 11, 2025
Work Design: The Hidden Lever for Transformation
with
Ravin Jesuthasan, Bestselling Author & Global Leader for Transformation Services, Mercer
When was the last time your organization redesigned work, not just reorganized jobs? Ravin Jesuthasan, bestselling author and global leader for transformation services at Mercer, explains why work redesign is the missing foundation for successful transformation. Drawing from his books "Work Without Jobs" and "The Skills-Powered Organization," Ravin shares how deconstructing work into its core tasks and redeploying them efficiently led to extraordinary results—like an oil company cutting performance variance from 35% to 2.3% without layoffs.
Discover why "fixed, flex, and flow" models are replacing traditional jobs, how resistance to change plummets when employees help redesign their own work, and why transformations should never be "one and done."
00.00 - Introduction
01:30 - Why work redesign is pivotal to organizational transformation
03:45 - The three steps of work redesign: deconstruction, redeployment, reconstruction
05:20 - How job architecture fits into the work redesign approach
07:10 - Signs that outdated work structures are blocking transformation efforts
09:15 - Why tech-forward approaches fail compared to work-backwards perspectives
11:30 - Case study: How an oil company transformed operations without layoffs
14:45 - The critical role of leadership in connecting work redesign to transformation goals
16:20 - How work redesign reduces resistance to change
19:40 - Moving from employment to employability: upskilling, reskilling, and outskilling
22:15 - The three models of work: fixed, flexible, and flow
24:30 - How internal talent marketplaces and "flow to work" models dramatically increase productivity
27:15 - Building leadership buy-in for flexible work allocation
29:35 - Final thoughts: Transformation is never "one and done"
Connect with:
Nellie Wartoft
CEO of Tigerhall, Chair of the Executive Council for Leading Change (ECLC)
nellie@tigerhall.com