Podcast
29
mins

Jun 11, 2025

Work Design: The Hidden Lever for Transformation

with

Ravin Jesuthasan, Bestselling Author & Global Leader for Transformation Services, Mercer

When was the last time your organization redesigned work, not just reorganized jobs? Ravin Jesuthasan, bestselling author and global leader for transformation services at Mercer, explains why work redesign is the missing foundation for successful transformation. Drawing from his books "Work Without Jobs" and "The Skills-Powered Organization," Ravin shares how deconstructing work into its core tasks and redeploying them efficiently led to extraordinary results—like an oil company cutting performance variance from 35% to 2.3% without layoffs.

Discover why "fixed, flex, and flow" models are replacing traditional jobs, how resistance to change plummets when employees help redesign their own work, and why transformations should never be "one and done."


  • 00.00 - Introduction 

  • 01:30 - Why work redesign is pivotal to organizational transformation

  • 03:45 - The three steps of work redesign: deconstruction, redeployment, reconstruction

  • 05:20 - How job architecture fits into the work redesign approach

  • 07:10 - Signs that outdated work structures are blocking transformation efforts

  • 09:15 - Why tech-forward approaches fail compared to work-backwards perspectives

  • 11:30 - Case study: How an oil company transformed operations without layoffs

  • 14:45 - The critical role of leadership in connecting work redesign to transformation goals

  • 16:20 - How work redesign reduces resistance to change

  • 19:40 - Moving from employment to employability: upskilling, reskilling, and outskilling

  • 22:15 - The three models of work: fixed, flexible, and flow

  • 24:30 - How internal talent marketplaces and "flow to work" models dramatically increase productivity

  • 27:15 - Building leadership buy-in for flexible work allocation

  • 29:35 - Final thoughts: Transformation is never "one and done"




Connect with:

⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠, Chair of the ⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠

nellie@tigerhall.com

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