Persona Segmentation

Drive Persona-Based
Transformations at Scale

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(Dynamic Segmentation)

Automatically Build and Deploy
Personas in Minutes

A decade ago, change teams ran one or two big initiatives a year. Now it's twenty — and the spreadsheets, SharePoints, and side-of-desk pulse surveys can't keep up. Portfolio-scale change needs portfolio-scale infrastructure.

Fast to Build and Deploy

Change teams can create and activate persona groups within minutes.

Always Up to Date

Groups continuously reflect organizational movement and behavioral changes automatically.

Error-Free Segmentation

Membership updates happen in real time, ensuring accurate downstream delivery.

Build Personas From Multiple Data Sources

Pain Point
Tigerhall Solution
Tigerhall Solution
Demographic Data (Who They Are)
Use HRIS data to generate audience groups that auto-refresh based on live data feeds, ensuring accurate targeting
Use HRIS data to generate audience groups that auto-refresh based on live data feeds, ensuring accurate targeting
Workflow Data (What They Do)
Turn existing documentation into short, role-based explainers with 30+ translations
Turn existing documentation into short, role-based explainers with 30+ translations
Behavioral Data (How They Engage)
Surface process-specific resources for each stakeholder via Microsoft Teams
Surface process-specific resources for each stakeholder via Microsoft Teams
Response Data (What They Feel)
Automate nudges and new training assignments when someone logs in or starts an ERP workflow for the first time.
Automate nudges and new training assignments when someone logs in or starts an ERP workflow for the first time.

Example:

(Static Segmentation)

Static Segmentation for Curated Groups Where Precision Matters

Not every audience should change dynamically. Some groups require stable, controlled membership for governance and operational oversight.

Policy owners and governance approvers

Initiative administrators

Pilot groups and beta testers

Champions and steering committees

Define High-impact
Personas with Precision

A decade ago, change teams ran one or two big initiatives a year. Now it's twenty — and the spreadsheets, SharePoints, and side-of-desk pulse surveys can't keep up. Portfolio-scale change needs portfolio-scale infrastructure.

Identify the Real Champions

Auto-generate using integrated or Tigerhall data.

Get the Full Picture

Build from a quick CSV upload or manual selection.

Adoption Tracking

Build from a quick CSV upload or manual selection.

Improve speed and quality of data accumulation

Multiple initiatives contribute data at once, in-house capability grows a lot faster than with linear projects

Make the transformation function more strategic

Insights like “is the productivity bottleneck process or people?” inform business decisions.

Remove the politics from initiative prioritization

Establish a common decision-making framework, so prioritization is done transparently

(How persona + content + triggers work together)

Deliver the Right Information
at the Right Moment

Tigerhall supports a two-layer persona model that balances consistency with initiative-specific targeting.

Continuously Optimize Segmentation

Segmentation evolves alongside organizational behavior.

Refine Criteria

Split Segments

Promote or Demote Members

Persona Targeting
Across Your Portfolio

Tigerhall supports a two-layer persona model that

balances consistency with initiative-specific targeting.

Universal Personas

Persistent audience definitions used across all initiatives.


Example:
Frontline Workforce
Non-desk employees across retail, healthcare, manufacturing, or field operations.

Create consistency across every initiative

Standardize audience definitions organization-wide

Enable cross-initiative benchmarking and comparisons

Initiative-Level Personas

Dynamic groups tailored to a specific transformation or rollout.


Example:
AI Skeptics in Finance
Finance employees who:

  • Scored below 6 in AI readiness

  • Haven’t engaged with launch communications

Targets highly specific transformation scenarios

Reflect real-time initiative context and behaviors

Adapt messaging to readiness and sentiment levels

Example

Change
Persona Groups
Activation
System Rollouts
AI Skeptics in Finance (Initiative-level)



People Managers (Universal)
“Still unsure about AI? Start with practical examples for finance teams.”

“Address AI skeptics effectively”
ERP Implementation
High Change Load Employees (Universal)


SAP Procurement Users (Initiative-level)


People Managers (Universal)
"Your condensed update across all active transformations.”


“Step-by-step walkthrough for the new procurement approval flow.”


“Helping your team transition ERP smoothly.”