BPOs and Contact Centres: Building Succesful Partnerships

"Get the partner selection right and invest in the relationship, and good things will happen." Dive into this enlightening podcast where Michael draws from his experience as Senior Director of Customer Care at The Home Depot, as he talks about the intricacies of managing Business Process Outsourcing (BPOs) and contact centers. You'll learn about the strategies that lead to seamless customer experiences, the importance of cultural alignment, and the role of transparency and trust in building successful partnerships.