Podcast
30
mins
Apr 7, 2026
Case Story: Workday Implementation for Frontline Employees
with
Eliza Fendell, Director of Technology Change Enablement, Ryder System
What happens when your “Plan A” for change becomes impossible overnight?
In this week’s episode of the Only Constant, Eliza Fendell unpacks with Nellie Wartoft how a global pandemic forced a total rethink of change communication: shifting from in-person roadshows to “roadshows in a box,” empowering managers, using gamification, and even mailing 35,000 postcards to get the message across.
Connect with:
Nellie Wartoft
CEO of Tigerhall, Chair of the Executive Council for Leading Change (ECLC)
nellie@tigerhall.com
