Lourenço Viana

Lou is a strategic designer and researcher located in Barcelona. He is currently acting as Mango's Global Head of Research while also earning a PhD in design. Lou began his professional career in digital products and services, where he worked as a producer, designer, and researcher for more than a decade. He started with Mango as a UX Designer and then founded the Design Research Lab for digital and omnichannel initiatives. He now oversees Customer Intelligence and the Voice of the Customer program at Mango, providing useful and actionable intelligence to all business divisions.