How to Respond When Conflict Happens at Work

Despite our best efforts, conflict at work is inevitable. How do you navigate tense situations professionally while not giving away your power? In this video, Shifra Ansonoff tackles this crucial skill. She'll share a real-life example of dealing with a disrespectful email and introduce the HARDE framework for addressing conflict. Whether you're directly involved or witnessing conflict, she offers practical tips to help you navigate these conflict situations with confidence.