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Negotiations are won when expertise is met with trustworthiness and liking. Dr. Mark Frank, a world-renowned social psychologist, explains how your body language and the things you say can either make or break a deal. He talks you through how to eliminate signs of uncertainty in your expressions, voice pitch, and vocal cues. He even explains how you can observe the other person's response and adapt accordingly.
Hosted by Pippa Woodhead
Dr. Mark Frank
State University of New York