PODCAST
Preparing for Future Trends in the BPO Industry
Mar 22, 2024 | 21m
How do you stay ahead of the curve in the rapidly evolving landscape of the Business Process Outsourcing (BPO) industry? Shane takes a deep dive into the three key trends impacting the BPO industry in terms of technology and AI automation, customer experience, and the people side of the business.
Learn More About:
- How BPO organizations are using new tech, partnering with tech companies, and implementing AI tools
- The importance of adapting to customer preferences and reducing customer effort
- Strategies to adapt internal processes, support remote work, and maintain engaging work environments
Thinkfluencers
Shane Baetz
VP & Head of Shared Services
Transcom