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Preparing for Future Trends in the BPO Industry

Mar 22, 2024 | 21m

How do you stay ahead of the curve in the rapidly evolving landscape of the Business Process Outsourcing (BPO) industry? Shane takes a deep dive into the three key trends impacting the BPO industry in terms of technology and AI automation, customer experience, and the people side of the business.

Learn More About:

  • How BPO organizations are using new tech, partnering with tech companies, and implementing AI tools
  • The importance of adapting to customer preferences and reducing customer effort
  • Strategies to adapt internal processes, support remote work, and maintain engaging work environments


Shane Baetz

VP & Head of Shared Services




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