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How to Give Informal Feedback

Jun 28, 2021 | 17m

“Can I give you some feedback?” – is a question that’s either going to bring you and your colleagues closer or cause a rift. Informal feedback given during a casual conversation without asking for permission or thinking through how you might convey it constructively can be damaging. Kathleen Muller explains how you can avoid offending anyone and ensure that the feedback you’re giving is of value.

Gain Actionable Insights Into:

  • Kathleen’s steps for mastering the art of informal feedback (and why practice makes perfect)
  • How to design a culture that accepts and knows how to give valuable feedback
  • Identifying and leveraging the “green flags” in every situation, where the person is ready to receive feedback

Hosted by Pippa Woodhead


Kathleen Muller

VP and Global Head of Digital Customer Experience




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