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PODCAST


Data-Backed Customer Segmentation

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The only constant in today’s world is change, as new technologies and a younger generation of customers emerge - how can you be certain what you’re offering is relevant? Namrata Jolly talks about the nuances of a customer segmentation process and how it will help you get to the heart of your customer’s needs.


Thinkfluencers

Namrata Jolly

Former Head of Customer & Digital

Prudential

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Gain Actionable Insights Into:

  • The different quantitative and qualitative methods you can use to better understand your customers
  • Why it’s vital to have a cross-functional team work on customer segmentation
  • The segmentation rabbit hole - why there’s such thing as too much segmentation 

Hosted by Prachi Panda

Tags

Consumer Behaviour Data Analytics