We’ve learnt a lot about the nature of SaaS and subscription businesses. But how do we make the most of it? In this Power Read, Pieter Kemps interviews Arda Koterin, Co-Founder and Chief Customer Officer at Insider. They talk about the risks and benefits of the SaaS business model, and why customer success is a crucial ingredient for avoiding churn and enabling rapid growth.
Co-Founder & Chief Customer Officer
In Conversation With Pieter Kemps