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POWER READ


The Secret Sauce of Top SaaS Businesses: Customer Success

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We’ve learnt a lot about the nature of SaaS and subscription businesses. But how do we make the most of it? In this Power Read, Pieter Kemps interviews Arda Koterin, Co-Founder and Chief Customer Officer at Insider. They talk about the risks and benefits of the SaaS business model, and why customer success is a crucial ingredient for avoiding churn and enabling rapid growth.


Thinkfluencers

Arda Köterin

Co-Founder & Chief Customer Officer

Insider

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Gain Actionable Insights Into:

  • The pitfalls of the SaaS model and how you can avoid them
  • How to structure your customer success team
  • Aligning the entire team on your customer’s needs

In Conversation With Pieter Kemps

Tags

Business Transformation