Go to homepage
Sign InContact Us
Contact Us


The Secret Sauce of Top SaaS Businesses: Customer Success


We’ve learnt a lot about the nature of SaaS and subscription businesses. But how do we make the most of it? In this Power Read, Pieter Kemps interviews Arda Koterin, Co-Founder and Chief Customer Officer at Insider. They talk about the risks and benefits of the SaaS business model, and why customer success is a crucial ingredient for avoiding churn and enabling rapid growth.


Arda Köterin

Co-Founder & Chief Customer Officer



Gain Actionable Insights Into:

  • The pitfalls of the SaaS model and how you can avoid them
  • How to structure your customer success team
  • Aligning the entire team on your customer’s needs

In Conversation With Pieter Kemps


Business Transformation